Frequently Asked Questions
HOW FAR IN ADVANCE SHOULD I BOOK YOUR SERVICES?
It's never too early to drop me a note! The calendar fills up quickly so once you know you're interested in custom lettering get in touch and I'll schedule you in.
HOW LONG DOES IT TAKE TO COMPLETE AN ORDER?
Our standard turnaround time is three weeks, although this is subject to change based on the details of your order. Once we chat and I have a better understanding of your project wishes I can provide you with a better idea of timing.
HELP! I RECENTLY DECIDED THAT I WANT CUSTOM LETTERING AND MY EVENT IS AROUND THE CORNER. DO YOU PROVIDE RUSH ORDERS?
Yes, I offer rush orders for an additional charge. Rush orders are defined as any project requiring less than a 14 day turnaround. Orders in need of completion within 8-14 days will be assessed a fee of 25% of the order total. Orders needing completing within 7 days or less will be assessed a fee of 50% of the order total. Orders needing completion within 24 hours will be assessed a fee of 100% of the order total. Please note that due to the details of a project, not all rush orders can be accommodated. But I will certainly try my best to make it work!
WHAT CAN YOU LETTER ON?
You name it! Stationary, cardstock, canvas, mirrors, chalkboard or anything else. And if I haven't tried it, I just might be able to give it a go!
DO YOU RENT OUT YOUR FRAMES?
Why yes I do! Some of my frames are large and in charge! You may wish to only borrow them for your event and we can certainly make arrangements to do that with temporary signage options.
DO I SUPPLY ENVELOPES, PLACE CARDS, ETC. OR DO YOU?
For envelopes, you will provide them to me for lettering. Chances are your invitation suite comes with corresponding envelopes, so using those envelopes will ensure your invitations look uniform and also ensures they will fit perfectly inside your envelopes.
For place cards, table numbers, reception signage, custom projects, etc. it can work either way. Let's chat and I can let you know what I can offer. My goal is to make this as stress free as possible - you've got enough on your plate planning an entire event! If I supply materials the cost will be discussed and reflected in your final invoice.
DO I NEED TO PROVIDE EXTRA ENVELOPES (OR PLACE CARDS, ETC)?
Yes. I ask that you please provide 20% extra materials to account for corrections or additions.
HOW DO I GET MY ENVELOPES (PLACE CARDS, ETC.) TO YOU?
I'm located outside of Halifax, NS. If you're local we can arrange a time to meet and exchange them, otherwise, you can drop ship them to me through mail.
HOW DO I PAY FOR MY ORDER?
I will email you an invoice and we accept payment via cash, cheque, or credit card. Full payment must be made before receiving your final product.
DO YOU REQUIRE A DEPOSIT TO GET STARTED?
Yes, I request a 50% non-refundable deposit upon booking. Once your deposit is received, I'll add you to our schedule accordingly.
HOW SHOULD I SEND MY ADDRESS LIST TO YOU?
Address lists can be provided in either a Word or Excel document.